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In a small single-team product, organizing the team around customer value and being centered on the customer is pretty simple and obvious. But the more teams, the more they become like cogs in the large development machine. Like Charlie Chaplin in Modern Times, their jobs are to turn screws but have no idea how the customer will use the product… or who that customer actually is. In large-scale groups, we see people creating code without really knowing why with respect to the paying customer. | In a small single-team product, organizing the team around customer value and being centered on the customer is pretty simple and obvious. But the more teams, the more they become like cogs in the large development machine. Like Charlie Chaplin in Modern Times, their jobs are to turn screws but have no idea how the customer will use the product… or who that customer actually is. In large-scale groups, we see people creating code without really knowing why with respect to the paying customer. | ||
Dans une seule petite équipe produit, organiser l'équipe autour de la valeur client et être centré sur le client | Dans une seule petite équipe produit, organiser l'équipe autour de la valeur client et être centré sur le client s'avère assez simple et évident. Mais plus il y a d'équipes, plus il y a de chances qu'elles soient comme les rouages d'une grosse machine de développement. Comme Charlie Chaplin dans les Temps Modernes, leur travail est de tourner les boulons mais sans avoir aucune idée de comment le client utilisera le produit … ou qui est vraiment le client. Dans des groupes à grande échelle, nous voyons des gens créer du code sans savoir vraiment pourquoi par rapport au client qui met la main au porte-monnaie. | ||
So in LeSS the challenge is how scale and still keep a customer focus? A theme in LeSS is elements that are reminding—through structure and practice—to be connected to paying customers. You don’t have a business without satisfied customers, and the more that everyone is connected to real customers and cares about them, the better. LeSS focuses on that vision. How? | So in LeSS the challenge is how scale and still keep a customer focus? A theme in LeSS is elements that are reminding—through structure and practice—to be connected to paying customers. You don’t have a business without satisfied customers, and the more that everyone is connected to real customers and cares about them, the better. LeSS focuses on that vision. How? | ||
